Pride Diamond proudly stands behind the quality of the jewelry we sell.
If you’re not completely satisfied with your jewelry purchase-for any
reason – return it in its original, unused condition within 30-days of
receipt for a full refund of the purchase price less the cost of shipping and
handling – no questions asked.
- 30 day money back satisfaction guarantee on all jewelry and accessories except for jewelry that has been altered.
- Full refund of purchase price on all returned items less the cost of shipping and handling
- Refunds will be processed within just a few day of receipt of return with email notification of refund.
Our Return Process
Once we receive your returned item and it is accepted, your refund will be processed in just a few days. Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear or those that have been engraved, altered, resized, (by a jeweler other then Pride Diamond), or damaged in any way cannot be accepted for return. Returns with no Pride Diamond return code, and packages that are improperly packaged or uninsured will be refused receipt.
How To Prepare A Return
- Your Return Authorization Code. Call 866-585-6950 and you will be given a return Authorization Code. Write this code on the address sticker and affix it to the outside of the box.
- Package Your Return. Include all original packaging and collateral material. If your item was delivered with a diamond certificate and that certificate is not returned, you may be liable for the $250 replacement cost. For security reasons, do not write Pride Diamond anywhere on the outside of the box.
- Insure your package. On your invoice, if the price on
the item you’re returning is listed as.
a. Less than $500: you can ship it via any carrier. Be sure to ship your item fully insured, and request a return receipt for confirmation that your shipment has reached its destination.*
b. More then $500: Ship your package via Us Postal Service Registered Mail, insured for the total value of the contents, and request a return receipt for confirmation that your shipment has reached Pride Diamond.* (FedEx and UPS will not insure merchandise over $500)
You must follow these instructions exactly, failure to do so will prevent the processing of your return. If you have any questions about our return procedure, please contact returns@pridediamond.com
*Pride Diamond will not be resposible for loss or damage of return shipments
